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SWEEZY – SWISS PREMIUM CBD

ORDERS & DELIVERY


At Sweezy, we strive to make your ordering and delivery experience as seamless as possible. Once you place your order through our website, you can expect prompt processing and shipping to ensure that your products arrive at your doorstep in a timely manner. We offer a variety of shipping options to cater to your needs, and tracking information will be provided so you can monitor your order’s progress. Our packaging is designed to ensure that your products remain fresh and intact during transit. Should you have any questions or require assistance with your order, our dedicated customer service team is here to help, ensuring that you have a smooth and satisfying experience from start to finish.

Switzerland

Orders within Switzerland are delivered within 1 to 2 working days.

European Union

Orders to the EU are delivered within 2 to 7 working days.
For shipping to the EU, we recommend to always choose UPS Express as shipping method for a fast and safe delivery within 1-3 business days from our warehouses.

Which countries are Sweezy CBD Products delivered to?

Sweezy products are delivered to a variety of countries across Europe and beyond. We are committed to expanding our reach to ensure that our premium CBD offerings are accessible to customers worldwide. Please check our website for the most up-to-date list of countries we ship to, as well as any specific shipping policies or restrictions that may apply to certain regions. If you have any questions regarding international delivery, our customer service team is always available to assist you.

How much does delivery cost?

elivery costs for Sweezy products vary depending on the shipping method and destination. We aim to provide competitive rates while ensuring safe and timely delivery. During the checkout process, you will see the available shipping options along with their associated costs. Additionally, we often offer promotions or free shipping on orders above a certain value, so be sure to check for any current offers that may apply to your order. If you have any questions about shipping fees, our customer service team is here to help!

For orders above €100 we don’t charge a shipping fee.

I haven’t received my order,
what should I do?


If you haven’t received your order, first check the tracking information provided in your confirmation email to see the current status of your shipment. If the tracking indicates that your package is delayed or if it’s past the estimated delivery date, please contact our customer service team for assistance. They will be able to help you locate your order and resolve any issues. Be sure to have your order number handy for quicker support. We are dedicated to ensuring you receive your products promptly and will do our best to assist you!

I received a package from you I didn’t order, what can I do?


if you receive a package from Sweezy that you did not order, please do not open it. Instead, contact our customer service team immediately to report the situation. Provide them with your details and any information on the package, such as the tracking number or shipping label. We will investigate the issue and provide instructions on how to return the package or resolve the matter. Your satisfaction and trust are important to us, and we will work to rectify any errors promptly.

Will I have to pay customs?


Whether you will have to pay customs fees for Sweezy products depends on your country’s import regulations and the total value of your order. Some countries may impose customs duties, taxes, or other fees on imported goods, which are the responsibility of the recipient. We recommend checking with your local customs office to understand any potential charges before placing your order. If you have questions about customs or shipping to your specific location, feel free to reach out to our customer service team for assistance.

I received a promo code, how can I use it?


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