REFUND & RETURNS POLICY
- At Sweezy, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order for any reason, you can request a return within 14 days of receiving your product. To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with instructions on how to send the item back to us. Please ensure that the product is in its original packaging and unused to qualify for a full refund.
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Once we receive the returned product, our team will inspect it to confirm that it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days, and you will receive a confirmation email. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as a defective product or incorrect item sent.
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For any items that were marked as final sale or promotional products, please refer to the specific terms associated with those purchases, as they may not be eligible for returns or refunds. If you have any questions about our refund and returns policy, our customer service team is here to assist you and ensure your experience with Sweezy is a positive one.
When will I receive my refund
for the product I returned?
Once we receive your returned product, our team will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. You will receive a confirmation email once your refund has been initiated. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times. If you have any concerns about your refund, feel free to reach out to our customer service team for assistance.
How can I cancel my order?
To cancel your order with Sweezy, please contact our customer service team as soon as possible. You can reach us via email or through the contact form on our website. Be sure to include your order number and the reason for the cancellation in your message.
If your order has not yet been processed or shipped, we will be able to cancel it and issue a full refund. However, if the order is already in the shipping process, we may not be able to cancel it, but we can guide you on how to return the product once it arrives. Please act quickly to ensure the best chance of successfully canceling your order.
There are items missing in the package I received, what should I do?
If you discover that there are items missing from the package you received, please contact our customer service team immediately. Provide them with your order number and details about the missing items, including any relevant photos of the packaging. This will help us investigate the issue more efficiently.
We take such matters seriously and will work quickly to resolve the situation. If the items were indeed left out of your shipment, we will arrange to send the missing products to you at no additional cost. If you have any further questions or concerns, our customer service team is here to assist you throughout the process.